Configuring Applications
for Collaboration
Learn how to drive self-service and collaboration. Build email notifications, create interactive dashboards, implement user-criteria protected Knowledge Bases, and structure Service Catalog item variables and workflows.
Collaboration services empower fulfillers and end-users alike. The exam places highly concentrated weight (20%) on configuring triggers inside Email Notifications, designing reports and pivot widgets, enforcing User Criteria security rules inside Knowledge Management, and mapping Catalog Requests (REQ > RITM > SCTASK) processes.
Part 3 Study Modules
Notifications & Templates
Create outbound email notifications and triggers. Learn how the Event Registry links Business Rules scripts (gs.eventQueue) to transactional email templates.
Reporting & Dashboards
Design visually engaging reports and dashboards. Master sharing configurations, interactive filters, chart structures, and dashboard tabs configuration.
Knowledge Management
Implement Knowledge Bases. Learn how to configure User Criteria ('Can Read', 'Can Contribute') records, categorize articles, and govern article lifecycles.
Service Catalog & Requests
Structure the Service Catalog. Master record producers, catalog variables, reusable Variable Sets, Order Guides, and Catalog Request structures (REQ, RITM, SCTASK).