Data Quality
& Governance
Server-side data integrity enforcement. Master Data Policies (server-side vs UI Policy), Dictionary Overrides, field validation rules, choice list management, Reference Qualifiers (static vs dynamic), field-level ACLs, and Data Certification workflows.
Exam constantly confuses Data Policy vs UI Policy. UI Policy = client-side JavaScript = only affects the form = bypassable via REST API. Data Policy = server-side = enforces on form AND REST API AND import sets = truly server-enforced. Know this cold. Also: Dictionary Override only works on INHERITED fields, never on fields defined directly on that same table.
Part 6 Study Modules
Data Policies & Dict Overrides
sys_data_policy2 vs UI Policy enforcement scope, Data Policy conditions, make-mandatory server-side, Dictionary Overrides (sys_dictionary_override) for child-table-specific field attributes.
Field Validation & Choice Lists
sys_choice table structure (value vs label), dependent choice fields, regex validation (sys_validator), choice inheritance in child tables, and Choice Action behavior in transforms.
Ref Qualifiers & Field Security
Static vs dynamic reference qualifiers, field-level ACLs (read/write), read failure = blank field, write failure = read-only field, encrypted fields (sys_encrypted_text), table+field ACL interaction.
Data Certification & Lifecycle
Certification Definition, Certification Tasks, Data Quality Score (completeness/compliance/correctness), record staleness flags, sys_data_validation_rule, and certification as quality workflow not access control.
CMDB Governance Framework — Roles, Processes & Accountability
Why GOVERN is 35% of the exam, CMDB governance roles (Owner, Manager, Data Steward, Architect, Integration Owner, ITSM Consumer), core governance processes (Change Control, Data Quality Review, New Integration Onboarding), RACI model, data policies, and governance maturity levels (Reactive → Optimized).
CMDB Health KPIs & CMDB Data Manager
Five CMDB Health dimensions (Completeness, Compliance, Correctness, Staleness, Duplicate), Health Rules configuration, traffic-light scoring, CMDB Data Manager for bulk lifecycle management (aging policies, archiving, deletion), CI operational_status values (Absent vs. Retired distinction), and Health as executive KPI reporting.